Email contact@wyddd.app for help with the app, a purchase, account deletion, privacy, or an AI safety concern.
App problem
Include your app version, iOS version, what you were doing, the approximate time, and the exact error. Do not include passwords or authentication tokens.
Purchase or gems
Include the gem-pack name, approximate purchase time, and whether Apple shows a charge. Do not send a payment-card number. Apple handles refund requests at reportaproblem.apple.com.
Privacy request
State whether you want access, correction, or deletion. Keep the active app session when possible because the account has no email login and may otherwise be difficult to identify.
AI safety report
Include the fictional character name, approximate time, and only the minimum chat text needed to explain the issue. Tell us if the output involved minors, coercion, threats, exploitation, or another urgent safety concern.
Delete your account in the app
Open You → Account & data → Delete account and data, confirm deletion, and keep the app open until it returns to the welcome flow. Deletion is permanent and removes the account’s unused gem balance.
Apple purchase help
Apple processes all iOS payments. If the App Store charged you but gems remain pending, first confirm that the device is online and reopen the Gems screen. If the problem continues, contact us. For billing history or a refund request, use Apple Report a Problem.
Account recovery limitation
wyddd uses an anonymous, device-bound account without an email/password login. If the device, app data, or local session is lost, we may not be able to identify or restore the account, chats, or unused gems.